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Customer Reviews.

sales

5

Sales staff provided first class buying experience

15 November 2017

service

5

From arrival to collection, staff so efficient. Drop off to city centre, driver i might add was fantastic, so friendly. Even took me out a coffee and cake whilst waiting at sister garage (BMW). Pat on the back for this guy. Excellent.

15 November 2017

service

3

Nothing outstanding, but nothing negative. Poor complimentary valet service.

14 November 2017

service

5

Very Easy to deal with

14 November 2017

service

3

Would of been higher but they washed the car and left many large dirty patches. If its not washed properly dont bother. Service was good aside from that.

13 November 2017

sales

5

The advice, help and service we received was excellent

11 November 2017

sales

3

Helpful in arranging a part ex for my previous car. The salesman who dealt with me was rather junior so had to keep checking with his supervisor about details, didn't always know all the answers himself, but he was keen and polite, and we got there!

10 November 2017

service

5

Swift customer service

10 November 2017

service

4

The service was completed at the BMW site and I found the staff and facilities to be of a very high standard. Very welcoming and comfortable

07 November 2017

service

5

Car returned in excellent order.

06 November 2017

service

5

All works completed within timeframe, car provided as discussed and all works communicated clearly

03 November 2017

service

5

i felt that nothing was too much trouble and everything was done to make everything easier for me

02 November 2017

service

5

Hamish assisted me swiftly and professionally.

02 November 2017

service

5

Excellent Service

02 November 2017

service

4

I really appreciated the video of the car it was very informative. The collection and delivery service is really handy and quick.Would have liked to have received a reminder that the service was due (used to get a text) or a call.

31 October 2017

service

5

Excellent service

31 October 2017

service

4

Good Service. Delighted with the service technician's video. Excellent idea.

31 October 2017

service

5

Started and finished on time. Comfy facilities while waiting

31 October 2017

service

4

No problems with service at all

30 October 2017

service

3.5

Service was completed perfectly. but follow up work is outstanding

30 October 2017

service

5

I felt from the start that I was an important customer at John Clark (Aberdeen) Ltd. My car was picked up by very chatty and courteous drivers and delivered back to me a few hours later with service completed.

30 October 2017

service

3

See the answer to question 1.

29 October 2017

service

5

Very good experience from start to finish

28 October 2017

sales

5

Everything explained well

27 October 2017

service

2.5

Warranty claim for paint taken long time to authoritise

25 October 2017

service

5

Efficient as always.I found the video report very informative

25 October 2017

service

2

Still waiting on answer regarding paint loss in boot area.

25 October 2017

service

5

Efficient, helpful, knowledgeable

24 October 2017

service

4

I requested a quicker turnaround for my service and it was not a problem

24 October 2017

sales

4

Minor issues with brand new car that had to be fixed

24 October 2017

service

5

Items needed attention thru warranty were done to my satisfaction, and service was done in the time promised

23 October 2017

service

5

The complete service experience from arriving to leaving on completion.

23 October 2017

sales

5

Modern showroom and the staff made us feel very welcome.

23 October 2017

service

5

It was easy to book, I got the date and time I asked for, it was done on time

21 October 2017

service

5

Comfortable setting with pleasant staff.

20 October 2017

sales

4.5

Very friendly.

20 October 2017

service

5

I had a bit of a laugh when I unexpectedly received an email with a video of the underside of my car and explanation of what needed doing - a nice wee surprise!

20 October 2017

service

5

Serviced car on time also offers us a lift into town.

19 October 2017

sales

5

It was very efficient and I throughly enjoyed when Tom opened the door to let me view my new car. That meant a great deal to me and was done very professionally and effectively.

19 October 2017

sales

5

As above. Everything explained clearly and delivery time met on time.

18 October 2017

sales

5

Despite two of the sales people I had initially being on holiday- my details were passed on and someone always knew the status of my car and had my details.

18 October 2017

service

5

I felt the overall level of service, care and attention was very good. The service advisor, Hamish was excellent; friendly and efficient.

18 October 2017

service

5

The service department were in touch quickly very helpful & quick job.

17 October 2017

service

5

Since I have bought the car they always been useful and provided help/support for any question or problem I had.

11 October 2017

sales

5

I was very impressed by our sales guy Brodie. He was meticulous in every aspect.... he followed my whole journey and made sure I knew exactly where and when my car would arrive with weekly updates which really helped keep me in the loop

10 October 2017

sales

5

Could not have been better all well dealt with nothing too much trouble

10 October 2017

sales

5

Good facility, was looked after very well!

10 October 2017

service

5

Very helpful and attentive staff

08 October 2017

service

5

as per above

06 October 2017

sales

5

I dealt with a John Duncan for my car purchase who was helpful, informative and approachable. He was easy to reach by phone and email and even when he was off duty he would direct me to someone who could help with my query